Frequently Asked Questions

Q – Where can I purchase an admission ticket?

A – You can purchase an admission ticket by telephone calling 01963 440804 (09:30 to 16:30), online via our ticketing page or on arrival at the Museum.

Q- ARE DOGS ALLOWED IN THE MUSEUM?

Only Guide dogs are allowed within the Museum. Pet dogs are not allowed in the Museum, however they are allowed outside access at the front and rear of the Museum. 

Q – How much is an admission ticket?

A – Please refer to admission prices.

Q - Do Carers pay for admission?
A - From 1 December 2019, visitors who require a carer to facilitate their visit will be issued a free complimentary carer’s day ticket with every paying disabled admission. Please contact the Museum prior to your visit if you require multiple carers. Please be aware the reception staff may ask to present a proof of eligibility. For full information, please refer to our Access Statement.
 
Q – What is Gift Aid?

A – Please refer to our Gift Aid information.

Q – What discounts do you offer?

A – Please refer to admission prices.

Q – How can I get to the museum?

A – Please refer to how to find us where you will find driving directions and times, information on public transport links including buses and trains.

Q – What time does the museum open and close?

A – Please refer to our opening times.

Q – What food and refreshment are available at the museum?

A – We have an excellent café (Café 750) that serves snacks, meals and drinks throughout the day.

Q – Can I bring a picnic?

A – There are picnic tables available outside at several locations around the Museum. Please note there is limited covered space available in the event of inclement weather.

Q – Can I purchase souvenirs and gifts?

A – Yes, we have a Museum shop that stocks a very wide range of gifts including specialist automobilia and models, as well as regular souvenirs.

Q - CAN I TAKE PHOTOGRAPHS?

A - You are welcome to take photographs during your visit which are taken for your personal use.  Commercial photography is not permitted without prior arrangement.  Please feel free to share your photographs on social media and tag us in your posts.

Q – What other facilities do you have?

A – Please refer to other facilities. For Disabled Visitors, please refer to our Access Statement

Q – Is the entire museum accessible to disabled visitors?

A – Yes, please refer to our access statement for further information.

Q – Where can I stay locally?

A – Please go to the accommodation page for information.

Q – I still cannot find the answer to my question

A – Please go to the contact us page and use the appropriate telephone number or email address.