Reception and Retail Assistant

Hours : Zero hours contract
Salary : Based on experience.
A hugely exciting opportunity has arisen for the role of Reception and Retail Assistant at the Haynes International Motor Museum in Sparkford, Somerset. As one of the leading museums and visitor attractions in the South West, with over 125,000 visitors annually, you will be joining a dynamic and engaged team of over 120 staff and volunteers.
The Museum has over 400 vehicles and as a charity it has three core aims: Preservation, restoration and education. The Museum also operates several businesses that donate all of their profits to support these charitable aims; those businesses are:
• Venue Hire: We offer one of the South West’s premier venue hire facilities, hosting conferences, events, exhibitions and functions throughout the year
• Food and Beverage Department: This department operates the very popular museum café, Café 750 as well as supporting the delivery of all Venue Hire events
• The Museum Workshop and Restoration Centre: We not only preserve and restore the Museum’s vehicle collection but we also offer those services to a local and international client base of veteran, vintage, classic and modern sports and supercar owners
• The Museum Shop: The Shop offers a vast selection of automobilia and will shortly be launching an online retail platform
Job Title  Reception and Retail Assistant
The Role To work under the Retail Manager in co-operation with the reception / shop team to provide seven day a week cover for 361 days of the year in this important customer facing role. Reception and shop are currently covered from one central point, which is a busy environment and also acts as the main telephone reception point.
Working as a member of a team you will be required to deal directly with the public both face to face and on the telephone. Your appearance should be of the highest standard and you will be expected to always be smartly dressed, there is a dress code which will be clearly explained.
Key Tasks
• Till/computer operation including daily cashing up
• Assisting the manager in all aspects of retail operation
• Fielding telephone calls
• Promoting Souvenir Guide sales and Gift Aid to customers
• In store cleaning and shelf replenishment
Key Skills 
You will have a first class customer focused outlook and be able to communicate at ease with all members of the general public.
Whilst taking pride in enhancing our visitor’s experience of the museum you will be well organised and able to deal with a multitude of situations.
Confident and accurate with numbers you will have had experience of EPOS or be prepared to learn.
You should have a desire to gain a thorough knowledge of the range of products held and be willing to promote them.

Working on a Zero hour contract the role is flexible at all times. The opening hours are 09:30 – 17:30 during the summer and 09:30 – 16:30 during winter. We open 7 days a week and you could be called upon to cover any shifts as required.
Remuneration You will be paid monthly and on an hourly basis, the rate of pay will be dependent on experience. You will also be entitled to a generous staff discount in both the shop and café.
How to apply 
Please submit the following by email to Ksenia Goode:
• A covering letter outlining clearly how you match the key skills and key tasks listed above (maximum one page font size 12) • A copy of your CV, with your work history in reverse chronological order i.e. your most recent employment first • Please also indicate your current notice period
Recruitment process We will interview a short list of suitable candidates selected from the initial applications. If your initial application is successful you will be asked to attend the museum at a mutually agreeable time and will be one of a small number of candidates selected for interview. 
No expenses will be paid.
We will seek to appoint the successful candidate either at interview or very soon after. All interviewees will hear from us whether they were successful or not.
Due to the high volume of applications we now receive since job seeker rules were changed we are not able to respond individually to every application made.